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MEMBER PORTAL Technical Help 

In order to log in, you must be a current member, a previous member, or you may join now. After joining, you will be able to log in. If you still need assistance after reviewing the below instructions,  please email: membership@stpeteshuffle.com

How do I log in?

How do I reset my password?

How do I renew my membership? 

How do I add/remove another adult contact to my family membership?

How do I update my membership level from Individual to Family or vice-versa?

How do I access my membership card?

When will I receive my membership packet?

How do I use my membership?

How do I give a membership as a gift?

How do I cancel an event registration?

Who can I contact for additional help? 

How do I log in?

Click the “Log In” button in the top header of the site or click here. Then enter the email address used during registration and your password.

If you have never logged in before or do not remember your password, select the “Forgot password” link to have a temporary password emailed to you.

After logging in, you may update your password by following the below instructions.

If your membership is in a lapsed state, you will be prompted to renew before being granted access to the rest of the member portal.

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How do I reset my password?

If you are not logged in, select the “Log In” button in the top header of the site then select the “Forgot Password” link. Then enter your email address in the field and select “SUBMIT”. The email address you used at registration should be used to retrieve your password. If a valid email is used, a temporary password will be sent to the email address. 

Please be sure to check your spam filter if an email does not arrive within an hour. If you cannot remember what email address was used or you need further assistance, please email membership@stpeteshuffle.com

If you are already logged in, you may update your password by clicking on your name in the header of the site and then select the “Change password” link.

Enter a new password into the fields and then select “SAVE”.

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How do I renew my membership? 

First, log in to the site using the instructions above. After logging in, you will see your name in the header of the site. Select your name then select "View Profile".

Once on your profile, scroll down to the "Renewal" field. You will then see a button to renew for the following year. Members may renew up to 2 years in advance.

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How do I add/Remove another adult contact to my family membership?

Family Memberships allow for one additional adult member of the family residing at the same mailing address to be added to their account. Once added, they will have access to the member portal and will receive renewal reminder emails.

First, log in to the site using the instructions above. After logging in, you will see your name in the header of the site. Select your name then select "View Profile".

Once on your profile, scroll down to the “Bundle summary” section, then select the “ADD MEMBER” button.

Fill out the contact information fields for the second adult member of your Family membership and then select “SAVE”.

If in the future you need to edit the information for your second adult, select their name in the “Bundle summary” of your profile. From there, you may choose to edit the information for them or you may select “Archive” to remove the second adult from your Family membership. Archived bundles may be restored if accidentally removed. Archiving will allow for a new bundled member to be added. Only one additional bundled Adult Family Member is permitted.

If you need assistance adding a bundle member, please contact us at membership@stpeteshuffle.com

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How do I update my membership level from Individual to Family or vice-versa?

First, log in to the site using the instructions above. After logging in, you will see your name in the header of the site. Select your name then select "View Profile".

Under the "Membership Level" field, select "change". In the next options, you may then change the membership type to Family/Individual and pay the additional amount. If updating to a Family level, after payment is complete, you may then add additional adult bundle members (directions above).

If you are attempting to change from a Family Membership to an Individual Membership, you must have no attached bundled memberships in order to proceed. If you are unable to select "Individual Membership" please email membership@stpeteshuffle.com so a system administrator can assist you in making the change. 

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How do I access my membership card?

First, log in to the site using the instructions above. After logging in, you will see your name in the header of the site. Select your name then select "View Profile".

Once on your profile, scroll down to the “Membership details” section. From here, you may download a printable PDF of your card or you may use the mobile-optimized image on your smartphone.

Remember that if you choose "Yes" to go paperless, you will use the digital version of the membership card on a smartphone or print your own. An additional paper copy will NOT be mailed to you. If you would like a yearly membership button, present your membership card & picture ID during open hours (Tuesday and Thursday, 6-9 PM, League Nights, Fridays 7-10pm) to staff in order to pick it up.

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When will I receive my membership packet?

If you chose "Yes" to go paperless, you will use the digital version of the membership card on a smartphone or print your own. If you would like a yearly membership button, present your membership card & picture ID during open hours (Tuesday and Thursday, 6-9 PM, League Nights, Fridays 7-10pm) to staff in order to pick it up. No paper letter, button or card will be mailed to you if you choose to go paperless.

If you chose “No” to paperless, you will receive paper membership documents including a letter, membership card and yearly button through the U.S. Mail Service. They will be mailed approximately two weeks after registration but it may take longer to be delivered during periods of heavy registration. If you have not received your mail after 30 days, please email membership@stpeteshuffle.com

You may enjoy all the benefits of membership NOW before your paper documents arrive. You may use the digital version of your membership card in the meantime and your club access code is located on both the digital version of the card and in the member portal.

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How do I use my membership?

Log in using the instructions above. Once logged in, visit the “Member Guide” page to learn how to use your membership and access the club.

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How do I give a membership as a gift?

Choose the "Join" menu button above. Select the membership level you would like to give. For the membership fields, fill out the information of the person you are gifting the membership to. You will need to know their email and mailing address. When you arrive on the payment page, fill out the billing fields of the person who is PAYING for the membership.  The new member receiving the gift will get an email confirmation of their membership confirmation. If the paying party needs a copy of the receipt, please email us.  If you need help completing this information, please contact us. 

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How do I cancel an event registration? 

Log in to your profile using the steps listed above.  After logging in, you will see your name in the header of the site. Select your name then select "View Profile". Once viewing your profile, select the submenu item "My event registrations". You will then see a list of your registered events. Select the event you wish to cancel from the list and then choose the "cancel" button. You will receive a cancellation confirmation email. 

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WHO CAN I CONTACT FOR ADDITIONAL HELP? 

If you still need help after reviewing the instructions above, please email membership@stpeteshuffle.com

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559 Mirror Lake Dr. N. | St. Petersburg, FL 33701

For assistance, please contact: membership@stpeteshuffle.com

Main website: stpeteshuffle.comstpeteshuffle.com

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